FAQ

Frequently Asked Questions

Transit insurance is a special type of insurance that protects against damage and loss during transit. Just as you need to protect your belongings from loss whilst they are in your home, you also need to protect them throughout the moving process. Whilst our staff will take the utmost care of your effects, there are circumstances outside of our control that may put your belongings at risk. For further information, please contact our office to speak with a moving consultant.

A representative needs to be at both the uplift and delivery of your belongings. At delivery it is especially important that this person can advise the Crown team on the placement of furniture and cartons in the new home.

Crown Relocations ACT staff will disassemble and reassemble any items where it be required for your relocation, items include beds, trampolines and swing sets.

Crown Relocations ACT is able to provide you with packing materials for your move. Alternatively you can use your own packing materials. You will require clean sturdy cartons, butcher paper, bubble wrap, marking pens and tape. Make sure to keep aside any important documents and items you might need immediately in your new home. Try to pack one room at a time with similar items packed in each box then clearly mark each box with your name the room it will go into and the contents. Place a layer of cushioning (scrunched paper) at the bottom and top of the box. Place heavier items at the bottom of the boxes.

Crown Relocations ACT can provide storage for any period of time from a week to an indefinite period of time.

Yes, Crown Relocations ACT can move your pot plants throughout Australia. However, if you are moving interstate you need to check on the Quarantine regulations of your new state, as plants can be prohibited. Plants cannot be relocated overseas.

Yes, Crown Relocations ACT can relocate your pets whether it be to a new city or new country. We understand the importance of your pet’s well-being in your move, for further information please refer to our Pet Relocation service.

Yes, Crown Relocations ACT can arrange the transportation of your vehicles to your new destination. For further information, please refer to our Vehicle Relocation service.

The following are considered to be dangerous goods and are not transportable by a removalist: cooking oils, cleaning solvents, aerosol cans, firelighters, pesticides, paint thinners, oil, petrol, methylated spirits, turpentine, weed killers and swimming pool treatments.

Removal Tips

Packing and Labeling
  • Label boxes on all sides so you can see what it contains in a stack without having to move everything around.
  • Clearly mark boxes containing fragile goods.
  • Pack a suitcase with clothes and toiletries like you’re going on a trip for a few days.
  • Make sure pets have ID tags on their collars.
Moving Out
  • Contact all relevant authorities to notify of your new address.
  • Return all library books, DVD's etc.
  • Arrange transfer of bank accounts, internet, telephone, gas, electricity connections.
  • Fill prescriptions needed the week before and after the move.
  • Service your car, drain the lawnmower.
  • Arrange final readings of gas and electricity meters, remove batteries.
  • Discontinue any delivery services, newspapers, automated payment plans and local memberships. Collect dry cleaning.
  • Leave a note or small gift for new residents.
  • Create a packet for new residents with owner's manuals and warranties for appliances.

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